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SnowDome Covid-19 Information

Following the latest government guidelines, the SnowDome is temporarily closed (from Thursday 31st December) under the new tier 4 status. This is normally reviewed every fortnight but we await guidance from the government. 

When we are able to welcome guests back once again, we will be continuing with the following measures to ensure you a safe and enjoyable visit:

What we’re doing to keep you safe

  • Temperature check stations at the main entrance
  • Enhanced cleaning procedures throughout the venue
  • New sanitising stations throughout the building
  • Lower capacities on activities to ensure your safety
  • Introducing one-way routes in and out of relevant areas
  • Regular Covid-19 awareness audio announcements throughout the venue 
  • Providing free of charge face tubes to be worn around the face on all beginner ski and snowboard lessons
  • Queue system floor markings to help guests spread out
  • Sanitising hire equipment between each use
  • As per government guidelines we are not able to take bookings for groups bigger than 6 people and guests must be from the same household or support bubble
  • The venue will close at 10pm everyday

What we’d like you to do

  • If you feel ill or have Covid-19 symptoms, please do not visit the building
  • As per government guidelines, face coverings are now mandatory. Exclusions include where it would negatively impact your ability to exercise or participate in an activity
  • Upon booking, register your information with us for track and trace purposes, as per government guidelines
  • Sanitise your hands upon entering the venue and at regular intervals during your visit
  • Book your activities ahead of your visit
  • Use contactless forms of payment where possible
  • Observe social distancing during your visit
  • Arrive dressed and ready for your activity where possible to reduce use of the changing rooms

These are the changes we are making in the short term to our activities

Ski & Snowboard Beginner Lessons

Private ski and snowboard lessons are available for up to 6 people and guests must be from the same household or support bubble.  Guests on beginner private lessons will be provided with a free of charge neck tube to be worn around the face during the lesson. Gloves must be worn during all ski and snowboard lessons.

Group lessons are available for juniors aged 8 to 17 years.

Recreational Ski & Snowboarding

Recreational skiing and snowboarding (including Junior Club and Tamlands) will be available and slope capacity will be reduced.

Climb

Climb sessions are available to book.

Swimming Pool

Casual swimming and adult lane swimming sessions will be available and the pool capacity will be reduced. Flume & inflatable swimming and aqua aerobics will not be available until further notice.

Due to the current government guidelines ducking, level 1, level 2 and junior improver swimming lessons are unavailable until further notice. 

Tobogganing

Tobogganing is not currently available.

Ice Skating

Ice skating is not currently available.

Snow Fun Park

Snow fun park is not currently available.

Junior & Adrenalin Tubing

Snow tubing will not be available until further notice.

Birthday Parties

Birthday parties will not be available until further notice.

Spa Experiences

Spa experiences will not be available until further notice.

We are really excited to see you and want to reassure you that we are committed to providing a safe and fun environment for you and your family! If you have further questions, please email guestservices@snowdome.co.uk or call 03448 000011.

You can find information about SnowDome Fitness Covid-19 safety measures here.

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