Terms & Conditions

GENERAL

Patrons are reminded that all snow and ice activities are potentially hazardous and usage of the slope and participation in activities and lessons is at the patron’s own risk. All slope users must observe and abide by the FIS Safety Code.

The SnowDome endeavours to display correct and accurate information on this website however SnowDome Ltd cannot be held responsible for any inaccuracies of product or price. The management reserve the right to alter or terminate any product, activity, it’s availability or price at any time without prior notification.

ADVANCED BOOKING

All bookings must be pre-paid in full and remain non-transferable and non-refundable. Please be aware it is recommended that all activities are pre-booked to avoid disappointment. All activities are subject to availability and capacity which may be subject to change particularly during school holidays, bank holidays and over the Christmas period. Please telephone before traveling. Standard national call rates apply from a BT landline. Other landline and mobile operator network charges may vary.

TELEPHONE BOOKING

A small charge of £1.95 per transaction will be taken if booking over the phone and all confirmation tickets will be posted directly to you. Calls are charged at up to 5p per minute for BT customers, other operator network charges may vary.

GIFT VOUCHERS

SnowDome Gift Vouchers can be used as full or part payment for activities and services at the SnowDome (excluding concessions, food & drinks).  No charge or refunds will be given but any balance remaining on the voucher may be applied to future purchases. Gift vouchers may not be exchanged for cash. SnowDome Ltd are unable to replace or reimburse the value of your voucher if it is lost, stolen or damaged - please look after your voucher carefully and treat it like cash. Gift vouchers expire 18 months after the date of purchase, after which any balance will be reduced to nil and will not be refunded. Please note the expiry date printed on your voucher. All activities should be pre-booked to avoid disappointment. Gift vouchers purchased in conjunction with an offer are not redeemable on day of purchase.
 
CAR PARKING

Car parking is available at a charge of £2.00. N.B. The first 30 minutes is FREE for dropping off or picking up.

OFFERS & EMAIL PROMOTIONS

To use promotional vouchers & offers you are required to register your details with the SnowDome. 

Use the promotional codes to receive offers. Codes are valid on new bookings only. Unique voucher codes may only be used once per code.

All offers & promotions are subject to availability and capacity, please pre-book before travelling. Higher priced ticket prevails. Discounts and offers are applied to included activities only and not booking fees (telephone bookings only).

Management reserve the right to alter or terminate offers & promotions at any time. Age and height restrictions may apply.

The £10 off a course group levels 1, 2 & 3 and Fast Track 1 & 2 offers cannot be used in conjunction with any other offer.

20% off offer excludes Santa's Winter Wonderland, swimming lessons, birthday parties, activities including food and memberships.

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