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Relaxed Sessions

Relaxed sessions are an alternative option for families and groups that have members with special needs.

They are designed to provide an opportunity for people with autism, learning difficulties or other sensory and communication needs who require a more relaxed environment. 

Santa's Winter Wonderland relaxed sessions involve:

  • Adjustments to sound levels on the snow trail
  • Adjustments to sound and lighting levels in Santa’s theatre
  • A relaxed and supportive atmosphere with fewer people on the session
  • More wheelchair spaces
  • Free carer spaces

2019's relaxed session dates and times:

  • 9.15am Sunday 24th November 2019
  • 6.05pm Friday 6th December 2019
  • 3.00pm Wednesday 11th December 2019

Complimentary spaces are available for carers on relaxed sessions. Spaces are strictly limited to one carer per person with special needs and must be pre-booked.

Please call 03448 000011 for further information and to book. Subject to availability.

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Temporarily closed from 21st March

We have taken the difficult decision to temporarily close the SnowDome from 21st March as we believe this is the right thing to do to protect the health and wellbeing of our employees and guests.

The SnowDome will remain temporarily closed until further notice.

Please refer to our website and social media channels for updates on re-opening.

We look forward to welcoming you back to the SnowDome as soon as it’s appropriate to do so.

Our aim is to deal with immediate bookings first. If you have a booking for a visit between 21st – 27th March then you will hear from us automatically this weekend.

We will then contact people with bookings from 28th March onwards next week.

Please do not call us unnecessarily this weekend as we try to deal with immediate bookings only. We will be contacting everybody as soon as we can.

Many thanks for your co-operation and understanding.