Step into 20 years of festive magic
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What to expect
Take a sneak peek at the magic that’s waiting for you…
Step Inside the Magic ... Here’s What Awaits!
Now in its 20th year, from the moment you arrive, it’s festive magic all the way.
Play in real snow indoors!
Step into a winter wonderland bursting with real snow. Throw snowballs, build snowmen and whizz down slides. It’s an immersive snow filled adventure for the whole family!
More snow than ever before!
Wander through glittering light displays, hop on a sledge and experience magical snow showers as they fall gently from above. This year, there's more snow, more sparkle and more festive fun than ever.
A tale as old as time… with a twist!
Enjoy a charming, mini performance of Beauty and the Beast, created just for families. Full of laughs, music and festive cheer, it’s a magical moment you won’t want to miss.
Panto fun for all ages
Perfectly timed to keep little ones captivated, our mini panto adds a sprinkle of theatre magic to your Winter Wonderland journey, complete with colourful characters and joyful storytelling.
Meet the Santa's fuzzy friends
Say hello to Santa’s real life animal companions, ride the traditional carousel and enjoy festive games and fun across the village. Don’t forget to grab a hot chocolate while you explore!
New for 2025 — SledEx HQ!
Pop into Santa’s all-new SledEx Delivery Office and write your very own letter to Santa. Post it straight to the North Pole, a magical new stop on your Winter Wonderland adventure.
Questions?
Is it real snow?
Yes it’s 100% real snow! You’ll even experience magical indoor snowfall during your visit. Wrap up warm and get ready to play!
Where do we go when we arrive?
There’s plenty of parking available on site. Simply head to the Santa’s Winter Wonderland reception desk inside the SnowDome to check in. Don’t forget your winter gear, coats, gloves and warm shoes are essential for snowy fun!
Should we arrive early?
We recommend arriving in good time the SnowDome is very popular during the festive season. If you’re early, you can relax in LiftHouse Coffee Co., enjoy a hot drink, or watch the action on the slopes from our viewing balcony.
How long does the session last?
The full experience lasts between 1.5 to 2 hours. You’ll enjoy 30 minutes on the real snow trail, 30 minutes at the mini pantomime and then time to explore Santa’s village.
What should we wear?
Warm clothing is essential. Coats, gloves and winter footwear are a must, especially for the snow trail. Hats and scarves are a good idea too! We recommend layers as whilst it's naturally cooler on the snow, things can warm up in the theatre.
Do you offer SEN sessions?
Yes! SEN sessions are available at select times and are designed for guests with autism, sensory needs or learning difficulties who’d prefer a more relaxed experience. With lower sound and lighting levels, fewer people, extra wheelchair spaces and a calm, supportive atmosphere - it’s all about making the magic accessible to everyone. Complimentary carer spaces are available (one per guest, must be pre-booked).
2025 session dates are:
- 9.40am Sunday 16th November
- 4.45pm Friday 28th November
- 6.10pm Wednesday 3rd December
- 3.45pm Monday 15th December
To book, give us a call on 03448 000011.
Can we take photos?
Of course! You’re welcome to capture your magical memories, there will also be professional photo opportunities available throughout your visit.
Can we eat on-site?
Absolutely! You can grab a hot chocolate or festive treat in Santa’s Village, or enjoy a full meal at Aspen’s Bar & Kitchen or Lifthouse Coffee Co. before or after your session.
The magic returns soon
Santa’s Winter Wonderland returns this year bigger, snowier and more magical than ever.