Terms & Conditions

Let’s get the small print sorted!

We know it’s not the most exciting read, but our terms and conditions are here to keep everything running smoothly. Whether you’re hitting the slopes, making a splash or planning your next big adventure, this is where you’ll find all the important info. So, have a quick scroll, and you’ll be good to go!

Terms & Conditions

GENERAL

Patrons are reminded that all snow and ice activities are potentially hazardous and usage of the slope and participation in activities and lessons is at the patron’s own risk. Protective headwear is compulsory for all slope users. All slope users must observe and abide by the FIS Safety Code. 

The SnowDome endeavours to display correct and accurate information on this website however SnowDome Ltd cannot be held responsible for any inaccuracies of product or price. The management reserve the right to alter or terminate any product, activity, its availability or price at any time without prior notification.

ADVANCED BOOKING
All bookings must be pre-paid in full and remain non-transferable and non-refundable. Please be aware it is recommended that all activities are pre-booked to avoid disappointment. All activities are subject to availability and capacity which may be subject to change, particularly during school holidays, bank holidays and over the Christmas period. Please telephone before travelling. Standard national call rates apply from a BT landline. Other landline and mobile operator network charges may vary.

USING YOUR E-TICKET 

When you make a booking, you will receive an email confirmation with your e-ticket. Simply show this to Guest Services on arrival on your phone or device and you're good to go - no need to print anything. 

 

GIFT VOUCHERS

SnowDome Gift Vouchers can be used as full or part payment for activities and services at the SnowDome (excluding concessions, food & drinks).  No change or refunds will be given but any balance remaining on the voucher may be applied to future purchases. Gift vouchers may not be exchanged for cash. SnowDome Ltd are unable to replace or reimburse the value of your voucher if it is lost, stolen or damaged - please look after your voucher carefully and treat it like cash. Gift vouchers expire 18 months after the date of purchase, after which any balance will be reduced to nil and will not be refunded. Please note the expiry date printed on your voucher. All activities should be pre-booked to avoid disappointment. Gift vouchers purchased in conjunction with an offer are not redeemable on day of purchase.

 
CAR PARKING

Car parking is available at a charge of £2.50 for up to 2 hours, £4.50 for over 2 hours and £20 for over 12 hours. The first 10 minutes is FREE for dropping off or picking up.


COMPLIMENTARY CARER TICKETS

To apply for a complimentary carer ticket (one per guest), you will need to provide the following to guest services:

  • Confirmation of the most recent Higher Rate of Mobility - DLA
  • Receipt of Personal Independence Payment (PIP) - Daily Living Component at the Enhanced Rate for Care and/ or Mobility
  • Certification of being registered blind or partially sighted
  • Access Card with the +1 symbol, Plus One of the above supporting documents

PHOTOGRAPHY & FILMING

From time-to-time the SnowDome or other authorised parties carry out photography and/or video recording in the venue, which may feature guests. Entry to the venue is deemed acceptance of these Entry Conditions and you therefore agree that the SnowDome or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rest with the SnowDome or such authorised party as the case may be.

 

SNOWDOME FITNESS 

SnowDome Fitness Club Rules can be found here. Terms & Conditions for 12 month memberships are detailed here. Terms & Conditions for 3 month memberships are detailed here.


OFFERS & EMAIL PROMOTIONS

Use the promotional codes to receive offers. Codes are valid on new bookings only. Unique voucher codes may only be used once per code.
Ski & snowboard lesson vouchers available for up to 4 people booking up to 3 lessons each e.g. levels 1, 2 and 3 or fast track 1 and 2. Must be completed in a single transaction.

All offers & promotions are subject to availability and capacity, please pre-book before travelling. Higher priced ticket prevails. Discounts and offers are applied to included activities only and not booking fees (telephone bookings only).

Management reserve the right to alter or terminate offers & promotions at any time. Age and height restrictions may apply.

The £10 off a course group levels 1, 2 & 3 and Fast Track 1 & 2 offers cannot be used in conjunction with any other offer.
£10 gift voucher offer is only valid for the email account holder and is non transferable.

Buy One Get One Free offer excludes memberships, swimming lessons, learn in a day courses, birthday parties, fitness classes, gift vouchers and special events.

30% off Black Friday offer excludes Santa's Winter Wonderland, swimming lessons, birthday parties, gift vouchers, memberships and activities including food. Available when booking before midnight on Sunday 30th November 2025. 

All offers exclude Santa's Winter Wonderland, memberships, BASI courses, birthday parties and swimming lessons.

ASPEN'S BAR & KITCHEN OFFERS
                                                                                        
BUY ONE GET ONE FREE SNOWBOARD PIZZAS ON TUESDAYS
  1. The offer includes Snowboard Pizzas only from the main menu.
  2. Purchase one pizza and a 2nd pizza for free. The lowest priced pizza of the 2 ordered is discounted.
  3. Not available in conjunction with any other promotion or offer including member discounts.
  4. Available Tuesdays during school term times only. The offer will not be available during any school holidays or Bank Holidays.
  5. All items are subject to availability during food service hours and SnowDome reserves the right to withdraw this offer at any time.
  6. All our food is prepared in a kitchen where nuts, gluten and other known allergens may be present. Please note we take caution to prevent cross-contamination, however, any product may contain traces as all menu items are produced in the same kitchen.

                                                                                                                                                               

TAMLANDS X THE APRES POD

Please note that the capacity of this event is limited and entry is subject to availability.