Have a question?
Where is the SnowDome?
The SnowDome is just 5 minutes from junction 10 of the M42 or M6 toll road. Simply follow all signs to Tamworth and pick up the brown tourist information signs to the SnowDome.
Is there car parking?
There is a huge car park and car parking is £2.50 for up to 2 hours, £4 for over 2 hours and £20 for over 12 hours. Up to 10 minutes is free for drop-offs.
Can we arrive early?
Your party booking time is when you can arrive and access your party area to set up. We recommend arriving promptly so you can make the most of your celebration.
Can we bring decorations?
Yes, you're welcome to bring decorations! These can be set up in your party area before the activity starts while guests are arriving.
Can we bring a birthday cake?
Of course! You’re very welcome to bring your own cake to celebrate.
Can you cut the cake for us?
Yes, our team will be happy to cut and serve your cake if needed.
Can I book for more than the maximum number of children?
If you’d like to invite more guests than the package allows, please get in touch with our team and we’ll do our best to help.
Do I need to book in advance?
Yes, all birthday parties must be booked in advance. Our standard party packages can be booked quickly and easily online.
Do parents need to stay?
Yes, we recommend that parents or guardians remain on site throughout the party.
What happens after the activity?
After your activity, you’ll head to your party area to enjoy your meal, drinks and birthday celebrations.
What food is included?
All parties include a tasty party meal and unlimited squash for the children.
Can you cater for allergies or dietary requirements?
Yes, we can cater for a range of dietary requirements. Please let us know in advance so we can make the necessary arrangements.
Is there a party host?
Yes, all parties include a dedicated host to help everything run smoothly and keep the celebrations on track.
Can parents watch the activies?
Yes! We have viewing areas available so parents can watch the fun without taking part.
Are there age or height restrictions?
Yes, some activities have minimum age or height requirements. Please check individual party pages for full details.
Why do you have set party sizes?
Our set group sizes help us deliver a smoother experience, from staffing and activities to food and space, so every child gets the most out of the celebration.
Parties are sold in packages of 15, 20, or 25 children, so if you have fewer (e.g. 13), you would still book a 15 child party. As these are fixed packages, we’re unable to offer refunds for unused places, but you’re welcome to fill the extra spots with friends or family!
If you’re looking to hold a celebration for a larger party, get in touch with our team who’ll be happy to help.
What should I wear?
Warm clothing and gloves are essential for snowy adventures – it gets cold out there! For the full lowdown, check out our What To Wear guide. Layers and laughter are both highly encouraged!
Are there lockers and changing facilities?
Yes! We have handy changing rooms and lockers to store your bits and bobs while you’re out having fun. Lockers take a 20p coin (non-refundable), so keep some change handy!
Is there a charge for spectators?
Not at all - watching the fun is totally free! So sit back, relax and cheer them on.
Do I need to wear a helmet?
Yes - helmets are compulsory for all slope users. Helmets are also mandatory for all children aged 2 to 16 years for ice skating and snow fun park. We strongly recommend adults wear a helmet too when ice skating or on snow fun park.
Is equipment provided?
Yes, all essential equipment is provided for each activity (such as helmets, skates and climbing gear).
Is there access for disabled visitors?
Yes! Everyone’s welcome at the SnowDome. We’re fully equipped with accessible facilities throughout the venue, so all our guests can enjoy the magic of real snow.