Guest Services Assistant

Join our team

Is the guest at the top of your agenda? Are you a service star? Maybe you can help the SnowDome to continue to raise standards.

The role will require taking telephone bookings, helping with online and social media enquiries and representing the company on the front of house reception. Experience in communicating with guest is essential.

If you have a passion for snowsports or simply love working in a fast-paced, energetic environment, you’ll feel right at home here.

 

Key Responsibilities:

  • Deliver outstanding service to ensure an “best in class” experience
  • Provide a high-level guest service in-person, over the phone and via email, messenger and live chat
  • Take orders accurately and handle transactions
  • Collaborate with team members to meet and exceed service goals

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to work various shifts, including weekends and holidays
  • Previous experience in a guest service role is highly desirable

Why Join Us?:

  • Flexible shift patterns to suit your lifestyle
  • Dynamic and fast-paced work environment
  • Supportive and friendly team culture
  • Unique opportunity to gain experience in the snow sports industry
  • Potential for further training and development
  • Team discounts and perks

How to apply

If you are a passionate and results-driven and ready to take on this exciting challenge, we want to hear from you!

To apply, please email a covering letter and your CV to Claire Sheppard

SnowDome Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Values

Have fun & be the best you can
Be honest, fair and proud
Treat others as you'd like to be treated
Every team member makes a difference
Recognise good ideas and a job well done

Our mission

Working together to provide the ultimate snow, ice and leisure experience in an awesome venue. Real Snow, Real Fun... For Everyone!

Your voice heard & recognised

The SnowDome's owners and directors are based at the venue. You'll be encouraged to share ideas and help drive the venue forward. Great work will always be rewarded.  Every year, the SnowDome holds team member of the year awards, where the very best are recognised and celebrated.

Work in the Community

The SnowDome is passionate about helping local charities and organisations. Fundraising is done throughout the year to raise money for Guide Dogs UK. Every year Santa's Winter Wonderland is opened exclusively for Acorns Children's Hospice. Plus, over £20,000 worth of tickets are donated annually to local charities.

History & Heritage

From the first indoor snow centre in Europe (second in the world) to the ultimate real snow, ice and leisure experience. Find out the SnowDome's journey so far.