Santas Winter Wonderland

Is it cold?
What should I wear?
I have some very young children – will it be suitable?
Can I bring my child in his/her pushchair?
How suitable is the event for grandparents / the elderly?
What about accommodating disabled visitors?
Will my child get to meet Santa?
Am I able to take photographs?
How long will I be at the SnowDome on the day?
What else is there to do at the SnowDome?
Can I bring Spectators?
Is there Car Parking?
Where is the event being held?
Do I have to pre book?
What else will I have to pay for?
Is the experience particularly religious?
Can my child attend unsupervised?
What happens if I am late?
Can I change my booking?

Is it cold?
Santa’s Winter Wonderland is an experience on REAL SNOW and the temperature is therefore very cold – typically around zero to minus 3 degrees Celsius.
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What should I wear?
Wear warm winter clothing, gloves and footwear suitable for walking on snow. Dress as you would when you go outdoors in the winter when snow is on the ground. Boots or shoes with a good grip are recommended, children’s Wellington boots are ideal. Don’t forget to bring gloves and you can also bring a hat and scarf if you wish.
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I have some very young children – will it be suitable?
All children – no matter what age will have a great time. The snowy Christmas landscape, all the animals and Santa’s new live stage production will trigger the imagination and bring joy to even the youngest visitors. Please note that if you have a young baby or infant (who cannot yet walk) and you wish to carry them please bear in mind the duration of the experience and that you will be walking over snow.
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Can I bring my child in his/her pushchair?
The real snow terrain means it is not suitable for pushchairs or buggies and you cannot take these into Santa’s Winter Wonderland experience. There is however a huge car park so you may wish to leave your pushchair in the car.
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How suitable is the event for grandparents / the elderly?
Please note that there is a promenade walkway around a section of the snowy Christmas landscape, perfect for Grandparents and those less sure on their feet.
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What about accommodating disabled visitors?
Disabled visitors are most welcome. We have facilities for disabled guests throughout the SnowDome venue generally. Disabled visitors to Santa’s Winter Wonderland who have the ability to walk unaided will be able to play and slide around in the snow.
Customers requiring a wheelchair will be able to use the promenade walkway, over the snow enabling them to enjoy the experience with their friends & family. Please phone for further information and session times. As with all tickets this is subject to availability.
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Will my child get to meet Santa?
Santa will meet all the children at the same time, within the live stage production. Santa will not meet each child individually but he’s sure to ask them if they have been good and what they want for Christmas.
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Am I able to take photographs?
Guests are welcome to take photographs but we would ask you not to use a flash near the animals. All visitors will have their photograph taken with the Yeti as a souvenir opportunity that you can purchase at the end of the experience – there’s no obligation to purchase.
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How long will I be at the SnowDome on the day?
The experience lasts approximately 1 ½ hours (including 25 minutes playing on the snow and allowing 30 minutes to meet all the animals), so allow around 1 1/12 – 2 hours at the SnowDome venue – you are of course most welcome to stay as long as you wish. Please arrive at the entrance to Santa’s Winter Wonderland no earlier than 10 minutes before the time stated on your confirmation ticket.
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What else is there to do at the SnowDome?
There’s loads to do at the SnowDome! Before or after your Winter Wonderland experience why not have some fun either ice skating, tobogganing, snow tubing, playing on the children’s snowplay area and even swimming – not to mention skiing and snowboarding. For information on times, prices and bookings of any additional activities please 08448 000011.
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Can I bring Spectators?
You may bring people with you but please appreciate that Santa’s Winter Wonderland is for ticket holders only and there will be parts of the venue closed exclusively for the event. Non ticket holders will be able to find comfort and interest elsewhere within the SnowDome venue whilst waiting for accompanying ticket holders.
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Is there Car Parking?
Yes, there is a huge car park. Car Parking for SnowDome customers costs £1.
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Where is the event being held?
Santa’s Winter Wonderland is being held at the SnowDome in Tamworth, just 5 minutes from Junction 10 of the M42 or M6 toll road. Simply follow all signs to Tamworth and pick up the brown ‘Tourist Information’ signs to the SnowDome.
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Do I have to pre book?
We strongly advise that all tickets are pre-booked to avoid disappointment; many days were a sell out last year. You may leave it to chance and turn up on the day but tickets are strictly limited and may be sold out. Please pre-book to avoid any tears.
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What else will I have to pay for?
Any other purchases are entirely discretionary – there is no obligation to spend any further money. During the experience there is an opportunity to purchase gifts, novelty items and your group photograph taken with the Yeti. There is also a full selection of food and drink available for your refreshment.
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Is the experience particularly religious?
No, Santa’s Winter Wonderland is essentially about real snow, real reindeer and real fun! There is a nativity scene within the experience, which is as religious as it gets.
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Can my child attend unsupervised?
Children under 10 years old must be accompanied by an adult in the group. Children aged 10 years and above may attend on their own subject to Parents discretion. Please note that we do not provide a child care service and any children misbehaving may be asked to leave the experience where no refund will be given.
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What happens if I am late?
Unfortunately you may miss out if you arrive late for your experience.
Please arrive at the Winter Wonderland entrance, along with your confirmation ticket, no earlier than 10 minutes before the start of your session. Late arrivals cannot always be accommodated.
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Can I change my booking?
Sorry but all bookings remain non-refundable and non transferable.
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